Home' Future Building: The Australian Infrastructure Review : July 2011 Contents Gladys vows change; one step at a time
Volume 2 Number 1
Continued from page 11
Berejiklian has announced that the government
will fast-track the development of ‘apps’ for mobile
phones. These phone applications will provide real-
time information about delays on the city’s rail and
bus network, and ensure the customer is kept in the
loop at all times.
The new customer experience division will
operate alongside other units covering integrated
planning, project delivery, freight and regional
development and regulation. Importantly, the
new authority will have a dedicated division to set
performance standards for operators to ensure they
provide better customer service.
‘That will be part of the service agreement between
the new authority and those agencies,’ she says.
‘Once the new authority is established, there will be a
contract between the authority and the operators, and
that contract will highlight and indicate performance
‘Also, things like ticketing will be done across all
modes so there won’t be 10 different ticketing systems
or lots of products in different modes that don’t talk to
each other,’ she says.
One of the big public transport infrastructure
challenges in New South Wales will be increasing
the efficiency of rolling stock and infrastructure
maintenance practices. Critics say that Sydney
commuters, and New South Wales taxpayers, have
been paying the price of restrictive work practices and
unnecessarily high subsidies.
Does the Minister anticipate industrial issues?
She says the key is to get everyone, from train drivers
to back office staff, focused on the people using the
system. ‘We believe that everybody who works in
public transport – 30,000-odd employees in New
South Wales – have an interest in improving the
system,’ she says.
‘Certainly the feedback I get when I talk to people
working in public transport is that they want to feel
proud of the work that they do, they want to feel
proud of the service they give and they want to make
sure they provide a good service to customers. That’s
a common feeling throughout the entire network.
West Pennant Hills
Samantha Riley Drive
Cut and cover tunnel
Potential safeguarded stations
Strategic road network
Note: This diagram is indicative only
North West Rail Link
Proposed Alignment and Stations
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